FAQ

✅ General Questions

• I have not received my confirmation email
• If your product is faulty
• Why is my product different?

✈️ Shipping

• Shipping Information
• Delivery options & costs
• How to track deliveries?
• Where is my order or has it been dispatched?
• Why is my item taking longer than specified?
• My tracking number is not working or saying pending?

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📱App & Guides

• I have not received the PDF(s)
• What is my login?
• How do I reset my password?
• I don’t have access to my order on the app
• I don’t remember my login, what do I do?
• My email already exists but I don’t know the password

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💳 Making Orders & Payments

• I entered the wrong address?
• My card keeps getting declined
• Can I change my order?
• Can I have my parcel redirected to a different address?
• Can I change my delivery address?

🔄 Refunds and Returns

• I don’t like my product, can I get a refund?
• My purchase doesn't fit, can I return it?