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  1. Grace Fit UK - Support Center
  2. FAQ

FAQ

✅ General Questions

  • I have not received my confirmation email
  • If your product is faulty

✈️ Shipping

  • Delivery options & costs
  • How to track deliveries?
  • Where is my order or has it been dispatched?
  • Why is my item taking longer than specified?
  • My tracking number is not working or saying pending?
  • My order has been dispatched and not arrived?
See all 8 articles

📱App & Guides

  • I have not received the PDF(s)
  • What is my login?
  • How do I reset my password?
  • I don’t have access to my order on the app
  • I don’t remember my login, what do I do?
  • How do I get the workout tracking and videos?
See all 10 articles

💳 Making Orders & Payments

  • I entered the wrong address?
  • My card keeps getting declined
  • Can I change my order?
  • Can I have my parcel redirected to a different address?
  • Can I change my delivery address?

🔄 Refunds and Returns

  • I've made a duplicate order (physical product)
  • What is your returning address?
  • I've made a duplicate order (digital product)
  • I don’t like my product, can I get a refund?
  • My purchase doesn't fit, can I return it?