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Grace Fit UK - Support Center
✅ General Questions
I have not received my confirmation email
If your product is faulty
Delivery options & costs
How to track deliveries?
Where is my order or has it been dispatched?
Why is my item taking longer than specified?
My tracking number is not working or saying pending?
My order has been dispatched and not arrived?
📱App & Guides
I have not received the PDF(s)
What is my login?
How do I reset my password?
I don’t have access to my order on the app
I don’t remember my login, what do I do?
My email already exists but I don’t know the password
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💳 Making Orders & Payments
I entered the wrong address?
My card keeps getting declined
Can I change my order?
Can I have my parcel redirected to a different address?
Can I change my delivery address?
🔄 Refunds and Returns
I've made a duplicate order (physical product)
What is your returning address?
I've made a duplicate order (digital product)
I don’t like my product, can I get a refund?
My purchase doesn't fit, can I return it?