If your order has not arrived you can do the following:
1 - Check the shipping times below and calculate when your order will arrive. Please note working days (business days) are Monday to Friday.
UK:
Untracked: Delivered within 5 working days of being dispatched
Tracked: Delivered within 3 working days of being dispatched
Europe:
Untracked: Delivered within 12-15 working days of being dispatched
Tracked: Delivered within 7-10 working days of being dispatched
USA:
Untracked: Delivered within 15-20 working days of being dispatched
Tracked: Delivered within 8-10 working days of being dispatched
Rest of the World: Delivered within 20 working days of being dispatched
2 - If the days have passed then you can:
A - Check with your neighbours
B - Go to your local post office/depot as if it was undelivered they will be holding your parcel. Your courier may have forgotten to leave a missed delivery card.
C - Call your courier company to organise a re-delivery or to solve any issues, unfortunately, we cannot do this on your behalf as the parcel is yours.
D - Check the address on the order as you may have inputted the wrong address.
Once you have checked the above and still have an issue just get in touch by filling out a ticket.